Frequently Asked Questions
Discover everything you need to know about your Jouer beauty journey.
Does Jouer Cosmetics test on animals?
No, Jouer is a strictly cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy?
We want you to love your glow. If you are not satisfied, we accept returns on full-priced items purchased from our website within 30 days of the purchase date.
Are your products paraben-free?
Yes, all Jouer products are formulated without parabens. We prioritize clean, high-quality ingredients that are safe for your skin.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my perfect shade?
We offer a Shade Finder tool on our product pages and provide detailed swatches across various skin tones to help you choose the best match for your complexion.